PATEK PHILIPPE - 5164R - AQUANAUT

We refund in full if there is an issue with the cosmetics or the mechanics of the watch we have supplied. We are unable to refund deposits for changed minds. We would urge customers to please find a boutique or showroom and try on the watch to make sure that they’re happy with the size, shape, fit and finish prior to placing orders. We would like to avoid issues like this just as much as you would –

Our ordering process usually spans over 4-8 weeks, sometimes a little more over Christmas due to demand and the Swiss industry taking an extended break over the festivities.

We use bulk shipping rather than individual shipping. Sending a single watch with its box and paperwork internationally is expensive when you factor in carriage and insurance numbering into the thousands of pounds. If you want to be completely safe, expect to pay £500 for it. Most people would prefer the £500 to remain in their wallets, and so would we.

In order to bulk ship we have to create a package. This usually consists of 20-30 watches, so if you are the first order in a package of 20, 19 watches later it will be ready to ship. This process takes a bit of time. Once we have created a package, the watches are sent to us fully insured and guarded without their display packaging. We don’t track individual watches progress.

Watch boxes and paperwork are of a greater weight and lesser value. Subsequently they are shipped by “ground services” to keep the cost to customer down. This means that the watches can land with us at the beginning of the week, and the warranties and paperwork arrive at the end of the week. This is an infinitely cheaper method of delivery which offers additional security by separating the watches from their documents and packaging.

Are your watches genuine? 

YES!

We firmly believe that a fake watch looks better after its been obliterated with a hammer.

When purchasing or accepting watches in part exchange, we will thoroughly inspect the watch, including its movement. It will be immediately rejected should it display characteristics or serial markings known to be associated with “replica” items.

 

How do you know your used watches aren’t stolen?

We check all purchased watches against an international authentication register. This allows us to ascertain whether the watch has been stolen or reported as such. Any watch that has been recorded as stolen or subject to an insurance claim will be rejected. The international registers are updated whenever a watch is added and constantly monitored. We also receive notifications of stolen watches, break-ins, robberies etc. These flags include manufacturer, model, and serial numbers.

Can I claim VAT back? 

No, sorry. We work on the margin invoice scheme. VAT can only be reclaimed by people who are living outside of the EU who purchase from an Authorised Dealer in Sweden. This makes them the first purchaser of a new watch which they can then export home and reclaim value added tax under the VAT retail export scheme. This leads on to the next question…

Your advert says unworn. Is it new?

Because we purchase the watches that we sell, they are no longer classed as “new”. TWA has owned them prior to onward sale. Therefore, they are classed as “unworn” because the purchasing customer would become the second owner. There is no difference between the two above and beyond wording but we cannot technically class our watches as new and it would be unfair to do so.

Available To Order Watches:

We are able to source a lot of different brands and offer them to customers for a discount. Sometimes our prices are met with suspicion.

Why do you take a deposit? Why can’t you just order it, get it in, and then I’ll buy it. 

Honestly? Because if we did that we could end up with piles of watches that people have ordered with no intention of purchasing after a few too many shandies on a Friday night, or watches which totally committed to until the car blew its turbo last week. Life happens but we need to protect ourselves a little too. We hope you understand.

What if you can’t get the watch? 

In the unlikely event that we can’t deliver – we would let you know as soon as possible and refund you in full.

Speciality Orders: 

We are one of the best in the industry at sourcing and supplying hard to find and rare watches. Limited edition Richard Mille, full factory diamond Nautilus, A.P ceramic tourbillons and open worked, Jacob & Co Astronomia etc. We can find them all as we have a global network.

To order speciality, rare, or high value pieces, we require full payment in advance prior to placing the order. We wouldn’t expect our suppliers to send on a “pay you later” promise under these circumstances.

All of our unworn and special order watches come with manufacturer warranty. The length of this may vary according to brand but the standard ranges from 2-5 years. If your watch requires repair and is covered by manufacturer warranty you will be able to send it either directly to them through one of their service centres, or by dropping it into an authorised dealer or a brand boutique. 

Peace of mind is important.
 

All of our pre-owned watches are covered by a 12 month warranty from The Watch Alliance. They may also be covered by manufacturer warranty depending on their age. 
 

The TWAs warranty covers mechanical and manufacturing defects only. Should your watch require attention, we will diagnose and repair it without charge within the warranty period.
 

We are unable to offer warranty on perishable items such as straps, neither are we able to offer a warranty repair or service for watches which have been damaged through misuse or misadventure. This includes but is not limited to - submersion in water beyond manufacturer recommendation, modification, substitution of parts with aftermarket items (eg, replacement bezels, gem-setting etc)
 

We want you to enjoy your watch and wear it to its full potential, and we hope that you will never need to use our warranty but rest assured we are here if you need us.